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Welcome to Pinnacle Exim! These terms and conditions outline the rules and regulations for the use of our website and apply to all sales transactions made through Pinnacle Exim, whether within India or internationally. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. Introduction

These Terms and Conditions govern the sale of products (referred to as “goods”) by Pinnacle Exim. By placing an order, you agree to these terms, which form a legally binding agreement between you (the “customer”) and Pinnacle Exim. Please read them carefully before making a purchase.

2. Pricing and Payment Terms

  • All prices are subject to agreement in Ex Factory basis in USD, Euro based on request and exclude taxes, shipping, and duties, unless otherwise specified.
  • Payment for products is required before shipment unless credit terms are approved in writing.
  • We reserve the right to change prices at any time without prior notice; however, the price of any product ordered before the price change will be honored.

3. Orders and Acceptance

  • Orders placed through our website or directly post discussion with us will be confirmed via email or written communication. The acceptance of your order is contingent upon the availability of the product.
  • We reserve the right to refuse or cancel any order if the product is unavailable, if there is a pricing error, or if we suspect fraud.

4. Shipping and Delivery

  • Shipping times and delivery estimates are provided based on the availability of the products and the destination address. Pinnacle Exim will use its best efforts to deliver products within the stated time frames.
  • International shipping may incur additional fees such as Freight, customs duties, taxes, or tariffs, which are the responsibility of the customer.
  • Risk of loss and title to the goods pass to the customer upon delivery to the carrier.

5. Cancellation and Returns

  • Orders once placed cannot be canceled prior to shipment.
  • Returns are accepted only in the case of defective goods or incorrect shipments. Any return request must be made within 7 days of receipt of the product subject to confirmation by way of Inspection. Goods must be returned in their original packaging and condition.
  • Refunds for returned products will be processed after the receipt and inspection of the returned items, less any shipping charges.
  • Custom or personalized products are not eligible for returns unless they are defective.

6. Product Warranty

  • Pinnacle Exim ensures that all products are manufactured to the highest standards. However, we do not provide any additional warranties beyond those provided by the manufacturer.
  • Any claims regarding product defects must be made within 7 days of receipt of the product.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the intellectual property of Pinnacle Exim or its licensors. No portion of this content may be reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

  • Pinnacle Exim will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our total liability, in any case, shall not exceed the amount paid for the product in question.

9. Governing Law and Jurisdiction

  • These terms and conditions are governed by and construed in accordance with the laws of India, and any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
  • For international customers, local consumer protection laws may apply, and Pinnacle Exim will comply with any mandatory consumer protection regulations in those jurisdictions.

10. Force Majeure

  • Pinnacle Exim shall not be liable for delays or failure to fulfill its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, strikes, or transportation issues.

11. Amendments

  • Pinnacle Exim reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.

12. Contact Information

If you have any questions regarding these terms, please contact us at: Email: chandni@pinnacleexim.com. Phone: +91 9702853746